SpectraSoft installed its DocuPRO rehab documentation system at 40 PT clinics that agreed to help enhance and evaluate the system. Here’s what happened…
SpectraSoft Rehab Documentation Software: 4-Year, 40-Clinic Study
DocuPRO increased net revenue 19%, slashed documentation time 25%
Revenue Increased Nearly 20%
After switching to DocuPRO, the average charge per encounter skyrocketed 41%. In turn, collections per encounter (actual revenue) grew 19%. One reason: better charge capture. Many therapists fail to bill for 100% of the services they provide.
One billing expert put it this way: “Many practitioners have the ‘Peace Corps’ gene. For instance, a patient may be in their practice for 90 minutes but the therapist will only bill for 45 or 60 minutes of treatment.”
That generosity can cost your practice a fortune. By generating billing codes directly from the documented activity, the practices using DocuPRO were able to bill for the full value of their services.
Documentation Time Dropped 25%
Electronic documentation saved time at virtually every step of the patient care process, boosting productivity and allowing therapists to spend a greater percentage of their time on patient care.
Patient data transferred automatically from AppointmentsPRO to DocuPRO, saving time during the intake process. Initial evals also went faster — therapists could pick from one of roughly 150 diagnostic templates, then click on the branching logic selections, instead of typing or dictating their observations.
SOAP notes also became quick work. DocuPRO pulled information from previous inputs to simplify the process. All of the activity during the visit was captured and available at the front desk, eliminating the need for superbills or charge summary sheets.
Perhaps the biggest time savings involved discharge summaries and reports to physicians. The therapists could choose from over 40 report templates that automatically pulled the necessary information into a professional-looking, detailed report, written in complete sentences with tables, numbered lists and bulleted entries.
Greater Focus on the Patient
DocuPRO facilitated thorough, highly personal initial evals. The simple “pick and click” approach encouraged many PTs to take the laptop in with them during the patient visit. A therapist could take the time to pursue any areas of concern, and then the template acted as a checklist to bring them back on track to ensure a complete evaluation.
All previous charts for the patient were immediately accessible, further enhancing the patient experience. And when patients were treated by more than one therapist, the standardized documentation approach allowed new therapists to quickly get up to speed on the patient’s condition.
Superior Practice Management
Electronic documentation not only enhanced profitability and patient care, it also improved the overall operation of the practice.
- The DocuPRO templates standardized documentation across the practice. Every therapist followed the same charting format, improving compliance with Medicare and carrier requirements, as well as the practice’s in-house guidelines.
- The system facilitated in-depth chart reviews. All data was available on the supervisor’s desktop – no need for paper charts – and search capabilities helped the supervisor find points of interest in seconds.
- Billing always matched documentation. The system lets you quickly confirm that there is a signed chart for every scheduled appointment.
The clinics were able to put electronic documentation into effect with very little training time because of the easy-to-use drop-down menus that eliminate the need for most typing.
Electronic documentation is an investment that offers tremendous rewards in terms of profitability, productivity, quality of care and professional-looking charts that lead to more referrals.