The minute you implement SpectraSoftPT, you instantly lock in best practices that reduce your no-show rate. For instance:
• Patients receive automated text and email reminders that they notice, not just phone voicemails that are easy to ignore;
• Patients receive a full-page appointment list, not a tiny card that gets lost the same day;
• Wait times and reasons for no-shows are accurately tracked, so you can see what really causes patients to miss appointments.
Even missed appointments stay in front of your scheduler until the visit has been rescheduled!
Not only are no-shows costly to your practice, they have a mushrooming effect that can lead to early discharges, undesirable outcomes and lost word-of-mouth.
SpectraSoft has specialized in PT since 1993, so we understand the dynamics of patient compliance and can help you with messaging that addresses patient priorities and motivation — the real causes of many no-shows.
Automate reminders once, and
never think about them again!
One of the biggest drains on your practice revenue is the problem of no-shows — which is why SpectraSoftPT offers automated text, email and phone systems that free your front desk from the mundane task of contacting patients. Text messaging is quickly becoming one of the most effective deterrents to no-shows, even among seniors.
With these automated systems, you know every patient has been contacted, even on busy days when your staff didn't have time to make calls.
Remember: a reminder system is a tool,
not a solution
Any company can offer you a reminder system, but what you need are solutions that address the real reasons patients miss appointments. In fact a reminder system can actually INCREASE missed appointments if you make it too easy to cancel.
Detailed analytics help you uncover the real causes of no-shows
Behind the scenes, SpectraSoftPT tracks all the activity of your practice and keeps that valuable information at your fingertips. You can instantly see a list of the most common causes of no-shows...check the no-show history of a given patient...or even track missed visits by therapist.
To start a conversation with
a
practice consultant: call
1-800-889-0450; or fill out this form to email us.
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