Frost & Sullivan has presented its 2004 Customer Service Leadership Award for patient scheduling software solutions to Tempe-based SpectraSoft, Inc. The award is given to the company that has demonstrated excellence in customer service leadership within their industry.

“SpectraSoft has shown tremendous responsiveness to its customers,” noted Frost & Sullivan Industry Analyst Vivek Subramany, “and has innovatively tailored their products to meet the specific needs of its users.”

SpectraSoft creates leading-edge scheduling software. The company initially focused on physical therapy applications and has since expanded its product line to meet the needs of healthcare practices, hospitals and government agencies. SpectraSoft’s “AppointmentsPRO” series is currently deployed in approximately 3000 clinics, businesses and agencies, as well as 450 hospitals nationwide.

Frost & Sullivan performed extensive industry research, held interviews with experts in the field and conducted surveys of customers. They awarded the coveted prize to SpectraSoft based on a number of factors, including the company’s technology and services; responsiveness to customer needs; time to market with new innovations; and promotional support.

The research found that for large enterprises such as at a hospital, SpectraSoft provided competitive functionality at a cost typically $400,000 to $600,000 less than some of the higher bids in the industry. Additionally, the research found that SpectraSoft customers are able to get up to speed using the software within a week’s time – compared to six to eight weeks for some competing products.

The award was part of a larger research service conducted on patient scheduling systems for the healthcare community. In its study Frost & Sullivan’s Industry Analyst stated, “We believe SpectraSoft will continue to gain ground in the healthcare industry, by meeting the needs of their customers with new innovations and by offering a superior price-value solutions than the larger vendors in the market.”

Frost & Sullivan is one of the world’s leading international growth consulting companies. Supporting client expansion for over four decades, Frost & Sullivan’s market expertise covers a broad spectrum of industries, with a portfolio of advisory competencies including custom strategic consulting, market intelligence, and management training. .

For more information visit www.spectrasoft.com, send inquiries to info@spectrasoft.com or call 480-413-0450.